RESIDENT TOOLS
Welcome to your Resident Tools. Here you can easily make payments, maintenance requests, and get up-to-date information about your building.
Maintenance Request
Submit maintenance requests online 24/7. For emergencies, call our after hours line at (212) 206-9939 ext. 5. For fire, gas leaks, or health emergencies, dial 911.
Submit RequestMake a Payment
Make easy and secure online payments. One-time credit card or e-check, set up auto payments, and access our call center for support.
Pay NowBuilding Directory
Find your building to access important contact information, building documents, and property details.
Find My BuildingYour Building Platforms
Access the tools your building uses to manage communications, packages, payments, and more.
AppFolio
Your online resident portal for rent payments, lease documents, maintenance requests, and account management. Log in with the credentials provided by your property manager.
Log In to AppFolio →Concierge Plus
Your building's communication and amenity hub. Reserve amenities, receive package notifications, communicate with management, and stay updated on building announcements.
Log In to Concierge Plus →MDS (Management Data Services)
Accounting and financial management platform for your building. Board members will receive financial reports, budgets, and transaction details.
PayLease / Zego
Make online maintenance fee and common charge payments. One-time or recurring payments accepted via credit card, debit card, or e-check.
Make a Payment →Resident Resource Library
Helpful guides, documents, and resources for co-op & condo living in New York City. Click any guide to download.
Moving In Guide
Everything you need to know before your move-in day — insurance requirements, elevator reservations, building rules, and key contacts.
⬇ Download GuideMoving Out Checklist
Step-by-step checklist for a smooth move-out — security deposit procedures, final walk-through, utility transfers, and forwarding info.
⬇ Download GuideLiving in NYC Guide
A newcomer's guide to New York City living — transit tips, neighborhood resources, recycling rules, noise ordinances, and local services.
⬇ Download GuideCo-op Board Basics
Understanding your co-op board — meeting procedures, shareholder rights, alteration agreements, subletting policies, and financial obligations.
⬇ Download GuideCondo Owner Essentials
A guide for condo owners — common charges, special assessments, insurance requirements, renovation rules, and governing documents.
⬇ Download GuideEmergency Procedures
What to do in case of fire, gas leaks, floods, power outages, and building-wide emergencies. Key phone numbers and evacuation protocols.
⬇ Download GuideRenovation & Alteration Guide
Planning a renovation? Understand the alteration agreement process, board approval timelines, contractor insurance requirements, and work-hour rules.
⬇ Download GuideInsurance Requirements
Understand your building's insurance requirements for residents — liability minimums, additional insured endorsements, and common coverage questions.
⬇ Download GuidePet Policy Guide
Review your building's pet policy — breed restrictions, weight limits, registration procedures, and common area rules for pet owners.
⬇ Download GuideQuick Contacts
Reach Camelot management when you need us.
Main Office
(212) 206-9939
Mon-Fri 9am - 6pm
After Hours Emergency
(212) 206-9939 ext. 5
Evenings, Weekends, Holidays
info@camelot.nyc
Response within 1 business day
Coming Soon: Camelot OS & Merlin
We're building a unified platform to give you one place for everything — payments, maintenance, documents, amenities, and direct communication with your property manager. Powered by Camelot OS and our AI assistant, Merlin.